SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of libertylinkusa.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of libertylinkusa.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Versatile cooking options make every meal an adventure!
Durable construction ensures long-term use. Highly recommended!
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Outstanding
this eco-conscious product aligns perfectly with my values as an adventurer who cares about her environmental footprint. Plus, it’s so simple to operate and incredibly versatile in its cooking options
Eco-friendly design aligns with my values perfectly
The enhanced portability of this stove is a game-changer for outdoor adventures. It's light, easy to carry, and built to withstand various conditions. I'm thoroughly pleased with its performance.
Lightweight and durable – a camper's dream come true!
So user-friendly, even novice campers can operate it
this magic cooker is eco-conscious and versatile in its cooking options
Robust construction withstands the rigors of outdoor use
Foldable design makes it a breeze to transport.
I've been using this portable kitchen for a few months now, and it's proven to be an excellent investment. Its compact design makes it easy to around during our camping trips, while the robust construction ensures that we can use it for many seasons to come. Plus, with its versatile cooking options, every meal becomes a culinary adventure!
Enhanced portability without compromising on quality or convenience.
User-friendly design makes it simple to operate. Great buy!
Impressive
Enjoy a warm meal under the stars with ease
this stove is so light and easy to carry around
I'm loving how transformative this portable kitchen has been on our RV travels! Its robust construction ensures durability while offering convenience we didn't know we needed until now!
it's like having your own magic kitchen wherever you go!
Superb
recommend
This portable stove is truly a gem! It offers everything you need in outdoor cooking equipment: durability due to its robust construction; convenience because of its foldable design; versatility in terms of cooking options; and sustainability as it aligns perfectly with my eco-conscious values. I highly recommend this product.
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Love it!