SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of libertylinkusa.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of libertylinkusa.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
absolutely smitten with this tray! it's a unique item that adds a splash of personality to my living space. so many compliments already, truly one-of-a-kind 👌
It's so much more beautiful in person. Pictures really don't do it justice!
simply breathtaking 😍
this adorable little piece has brought such an elegant touch to my home decor. the intricate design and top-notch quality have left me more satisfied with my purchase.
A charming addition to our home decor collection.
so beautiful 💖
from packaging to product, everything screams high-quality craftsmanship!
truly impressed by how well-crafted this item is - attention to every single detail makes it stand out from other decorative items in our living room 🤩
just got this creative tray and it's already my favorite piece in the living room. such a unique!
highly recommend 😊
wow, pictures really don't do justice to its beauty! It's even more stunning in person. Not usually one for reviews but had to give credit where its due- high quality, visually appealing yet practical!
Charming
I was on the hunt for something different for my coffee table, and boy did I find it! Instant love at first sight with this beautiful sculpture.
incredibly stylish 💖
i can't get how stunning this item is - the craftsmanship really shines through! definitely one of my best purchases.
absolutely adore this tray!
the design, the quality...it's all top-notch! i'm so happy with my purchase and can't wait to show it off at our next gathering.
best buy in ages
i’m head over heels for this tray – uniquely designed, trendy yet timeless! worth every penny spent 😃
as visually appealing as it is practical
I've been looking for something different for some time now, found exactly what I needed with this beautiful sculpture!
💖💖💖💖💖💖💖💖💖💖
This charming creative girl tray sculpture has become an absolute winner in our home decor collection!
couldn't be happier with my purchase
outstanding