SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of libertylinkusa.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of libertylinkusa.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
this set isn’t only good-looking its also very functional especially loving those two deck boxes they hold all our outdoor essentials neatly
From hosting BBQ parties to lounging on lazy Sunday afternoons, this multifunctional outdoor sectional has become an essential part of our home’s exterior space. With ample seating capacity and built-in storage units, it offers both convenience and style.
The rattan and wicker material used in construction ensures longevity even under harsh weather conditions – truly remarkable!
The unique combination of design elements in this sectional makes it stand out among other patio furniture options available in the market today. From its high weight capacity which ensures sturdiness, to its spacious coffee table ideal for entertaining guests — each feature adds value making it worth every penny spent.
A perfect blend of style comfort AND durability!
I'm in awe of the multifunctionality this piece offers. With ample storage and sturdy seating, it's perfect for my outdoor space.
This piece of furniture has become an absolute essential on our patio.
This sectional sofa has been a game-changer for my patio setup! The durable rattan and wicker material withstands any weather condition while maintaining its elegant look. What I love most about this set are the comfortable gray cushions - they're not just stylish but also super comfy!
From the comfortable cushions to its sturdy build, this outdoor sectional sofa is worth every penny.
If you’re looking for a functional yet stylish addition to your backyard or patio then look no further! This sofa provides comfortable seating with soft gray cushions while offering ample storage space within two convenient deck boxes – keeping your outdoors neat tidy organized
the coffee table is spacious enough for drinks snacks and even some decorative items it's just perfect
I'm a big guy, but this sofa handles my weight with ease. The 330 lbs capacity is no joke!
This sectional offers great value for money. The storage space is ample, and the seating is sturdy with a good weight capacity. The gray cushions are a nice touch, though they do show dirt easily. I’m happy with the purchase but would recommend using covers for the cushions.
This sofa's weight capacity is impressive. It's sturdy and reliable.
The storage space in this set has been a lifesaver for our patio parties! 🎉
Designed to withstand the, yet so elegant. Impressed!
One thing I absolutely adore about this product is how well-thought-out each aspect is; be it the sturdy build with a high weight capacity or the ample storage provided by two deck boxes. It's evident that great care has been taken to ensure both aesthetic appeal and functionality.
The gray cushions are not only stylish but also super comfy. This sectional has truly elevated our outdoor living experience.
This durable piece of furniture has survived all kinds of weather yet still looks as good as new - highly recommended!
This outdoor sectional sofa is a wonderful addition to my patio! I love how it provides comfortable seating for family gatherings while also offering plenty of storage space in its built-in deck boxes. The rattan and wicker material is not only durable but also adds an elegant touch to any outdoor setting.
The unique combination of design elements makes it stand out among other patio furniture options available today.
This sofa not only provides comfortable seating but also offers ample storage space – keeping your outdoors neat tidy organized. I only wish the cushions were a bit more resistant to stains, but overall, it’s a fantastic outdoor set.
Elegant design elements make this set stand out.
Wow, just wow! This sofa is the bomb. Storage space? Check. Comfy as heck? Double check. Outdoor friendly? Triple check! 😎
The durable rattan and wicker material feels sturdy, and the weight capacity is impressive. The deck boxes provide ample storage for my outdoor accessories. The only downside is that the cushions could be a bit thicker for added comfort.