SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of libertylinkusa.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of libertylinkusa.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i've got three words: efficient packaging rocks!! setup was super quick and easy
A medium plush firmness that hits the sweet spot between too hard or too soft - simply perfect 👌🏼
My sleep has never been more refreshing. The cooling gel memory foam provides a balanced, keeping me cool throughout the night. more tossing and turning in discomfort!
This mattress is truly a dream come true! The pressure-relieving foams have significantly reduced my backaches. It's like sleeping on a cloud of comfort that knows exactly where to support your body.
The green infusion adds an unexpected yet pleasant touch to this mattress. Not only does it provide a clean sleep environment, but it also leaves you feeling refreshed and revitalized each morning.
I love that I no longer wake up with sweat-soaked sheets thanks to Cooling Gel Memory Foam technology 😅
The generous dimensions are perfect! Finally enough space on bed without having anyone hanging off edge
Last but not least, the pressure-relieving foams have been a godsend for my shoulders and hips. I can now sleep peacefully without any discomfort 👏🏼
This mattress is a dream come true! The cooling gel memory foam keeps me comfortable throughout the night, no more waking up hot and sweaty. Plus, it's pressure-relieving foams have significantly reduced my backaches.
The green tea infusion adds an unexpected yet pleasant touch to this mattress. It not only provides a clean sleep environment but also leaves you feeling refreshed and revitalized each morning.
Being CertiPUR US certified gives me peace of mind about what I'm sleeping – knowing this product ensures high-quality, durable, safe materials makes all the difference for me.
What struck me was how efficient the packaging is - compressed and boxed for easy setup and delivery. Unpacking was quick & hassle-free!
I love that I no longer wake up with sweat-soaked sheets thanks to Cooling Gel Memory Foam technology.
The generous dimensions are perfect! Finally enough space on bed without having anyone hanging off edge
Last but not least, pressure-relieving foams have been godsend for my shoulders and hips. I can now sleep peacefully without any discomfort.
The cooling gel memory foam is a lifesaver hot weather. It provides such a refreshing sleep experience, keeping my body temperature balanced throughout the night.
I love this mattress has pressure-relieving foams. They provide layers of comfort and significantly reduce pressure on key body points – no more waking up with sore hips or shoulders!
Being CertiPUR US certified gives me peace of mind about what I'm sleeping. Knowing that it's made from high-quality, durable, safe materials all the difference for me.
Unpacking and setting up this mattress was so easy! It comes compressed and boxed which makes delivery hassle-free as well.
I love that I no longer wake up with sweat-soaked sheets thanks to Cooling Gel Memory Foam technology 😅
The green tea infusion adds an unexpected yet pleasant touch to this mattress. Not only does it provide a clean sleep environment but also leaves you feeling refreshed and revitalized each morning 🍵
Thanks 👏🏼
This mattress is a dream come true! The cooling gel memory foam keeps me comfortable throughout the night, no more waking up hot and sweaty. Plus, it's pressure-relieving foams have significantly reduced my backaches.
The green tea infusion adds an unexpected yet pleasant touch to this mattress. It not only provides a clean sleep environment but also leaves you feeling refreshed and revitalized each morning.
Being CertiPUR US certified gives me peace of mind about what I'm sleeping knowing this product ensures high-quality, durable, safe materials makes all the difference for me.