SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of libertylinkusa.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of libertylinkusa.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love this cat backpack! The transparent design allows my cat to see their surroundings, which keeps them entertained and less anxious. The ventilation is top-notch, ensuring my cat stays comfortable and cool. The backpack is very sturdy and well-made, with padded straps that make it easy to carry. It’s stylish and I receive compliments on it all the time. It’s perfect for vet visits, walks, or just taking my cat out for some fresh air. My cat seems to enjoy being inside and feels secure. This backpack has made our outings much more enjoyable. I highly recommend it to any cat owner.
This backpack is simply amazing! The high-quality organic material construction makes it durable and eco-friendly. My cat loves the view from the transparent design, and I feel good knowing it reduces her anxiety. 😺
Just got this eco-friendly pet backpack for my feline friend, and it's a hit! The transparent design is genius - she loves being able to see everything around her during our walks. Plus, the shoulder-back style makes it super comfortable for me to carry. A win-win in my book! 😺🎒
This isn't just another pet accessory - it's a game-changer when traveling with cats! With its innovative design and emphasis on comfort & safety features (like ventilation holes), there’s no compromise between functionality & style here. Whether we are going out for vet visits or simply strolling in our neighborhood park, my little explorer always looks forward to getting inside his luxurious spaceship 🚀
A true luxury for my feline friend, he enjoys the view while feeling safe.
I've been using this space capsule backpack for a few months now and I must say, it's truly one of the best purchases I've made. The-quality organic material construction ensures durability which is great because my cat isn't exactly gentle with his belongings. It's also eco-friendly which makes me feel good about my purchase. Plus the innovative shoulder-back style means I can carry him around easily without straining myself.
Eco-friendly material, stylish design. My cat loves the view!
i love how comfortable this bag is to carry around. my kitty seems to enjoy looking at everything while we're out for walks.
This product has exceeded all my expectations! Its universal design accommodates various pet sizes and types, making it incredibly versatile - a feature that not many pet carriers possess. Moreover, its transparent design allows pets to view their surroundings; this significantly reduces anxiety levels in them during travels or vet visits.
Versatile and practical! It fits my different-sized pets perfectly.
Incredibly versatile backpack! It's suitable for my different-sized pets which is a huge plus point. And, it's comforting to know that its transparency helps reduce their anxiety levels during travels.
The shoulder-back style makes carrying so effortless and comfortable!
The combination of practicality and stylishness in this backpack is mind-blowing! The high-quality organic materials used ensure it’s both durable and environmentally friendly. And let's not forget about its transparency – no more anxious cries from our furry friends as they can see everything around them!
Loving how sturdy yet lightweight this backpack feels. Thumbs up 👍
The fact that this backpack has been made using high-quality organic materials just warms my heart ❤️ Plus, the shoulder-back style makes carrying so easy and comfy!
I love this cat backpack! It's stylish and functional. My cat enjoys the clear view and the ample ventilation keeps them comfortable. The straps are padded, making it easy to carry. Great for short trips and outings. Very happy with this purchase.
Innovative design that's both functional and environmentally friendly.
Innovative yet simple, that’s what strikes me most about this product. My fur baby adores looking at everything happening outside through her personal window whilst staying safe inside her bag.
Love how it reduces pet anxiety with its transparent design.
Excellent product, I loved my cats maybe I could give it four stars because a part came a little submerged but it is because of everything about the transfer but overall it is good product
Super comfortable to carry and it's eco-friendly! What's not to love?
I bought this for my son and he said it's his favorite thing he now owns. his cat loves it too and climbs in it at times just to take a nap. they are both very very happy. well built, lots of ventilation. well done!!
My cat adores this backpack, she loves observing the world from inside!
sometimes i think my cat loves this bag more than he loves me lol... but seriously though he can't get enough of looking out at the world from his little capsule. plus its made from organic materials which is great because we're all about that green 🌱💚
excellant thankyou